Our products are made to order and will be sent to you within 2 weeks
Our products are made to order and will be sent to you within 2 weeks
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Returns & Refunds

Free returns policy:

Thank you for your purchase with Equipaw. In the event that you are not completely satisfied with your order, you have 30 days to return the goods to the following address:


2 Berrys Meadow




EX17 5DU

Please keep in mind that any item sent for a full refund must be delivered in unused or unworn and in the same condition as you received it, with the tags still on the product.

Alternatively, if you would like to make use of in-store credit, please make a note of this on your returns form. If you lose your form, then another copy can be printed here.

In the event an item is received broken or damaged, then you will be given a full refund or we’re happy to exchange the item, dependant on what you are likely to prefer.

Please note that it is the customer who is responsible for return shipping fees and we cannot take responsibility for the delivery time or loss of a returned package, so we recommend using tracking numbers to insure your package is returned to us.

Contact Us

If you need to talk to someone about your return or refund, we’re here to help.

Feel free to email us at charlotte@equipaw.com or to drop us a line on 07999767059.